INTERNET BANKING STRESS<\/p>\n
Some day to day seemingly simple tasks are just sent to try us. Things like the seemingly simple task of internet banking. Not quite as easy as it seems.<\/p>\n
Well you first of all get onto your computer and get into the banks website. Well you can certainly be pretty clueless to get this bit right, and that doesn\u2019t usually even tap into any of your brain cells as it usually is the bank name.com.au and even the most totally incompetetant of us should be able to get that far. I certainly didn\u2019t have any problems there, but it was actually the getting into your account info that is well quite challenging actually. The \u2018login\u2019 bit.<\/p>\n
First you have to type in your customer id number. This should technically be a given as it\u2019s actually written on the back of your card so all you have to do is actually copy it. Not too hard one might think, however it is in an extremely tiny font, I mean what the hell, is it size 0.2 and how unfair is it to have triple one and they all seem to merge into each other, so I think it\u2019s pretty reasonable for one to perhaps make a mistake transposing this number, particularly if you\u2019ve got<\/p>\n
Some screaming kids in the background, are in a hurry or\u2026\u2026..even if you don\u2019t have any distractions going on<\/p>\n
Then there is the actual password well now this is really challenging, I mean they always say that it should never be something logical like a dob or something that would be quite straight forward and easy to remember but remember life is not mean\u2019t to be easy. So what obscure combination of numbers and letters was it again\u2026 Oh yeah I remember. So carefully and well I may as well be blindfolded actually because it doesn\u2019t even show you what you are doing so you kind of have to hope for the best and hit log on. What \u2018incorrect id or password\u2019! Well it would be helpful if it actually told you which was actually incorrect, I mean it\u2019s 50\/50. Oh heck I just noticed the caps lock button light on, yes that\u2019s right I do recall password is actually case sensitive, well a prompt reminding me of this would have been appreciated, never mind so I \u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/p>\n
What the password has been reset and I\u2019m blocked from trying again and that includes telephone banking. Well that\u2019s a bit rough so I endeavor to find a contact us number\u2026 obviously not easy to find.<\/p>\n
Then there is the automated phone service and naturally what you want to do is not an option\u2026 Hmm actually speak to someone, get a new password, well they don\u2019t exactly fit into any of the options. Let\u2019s listen again\u2026. no definitely not any of those well I think if you hit zero when you are on the phone to Telstra usually puts you onto someone, I\u2019ll try that.. no obviously not that I\u2019ve just been disconnected.<\/p>\n
Back on bloody hold what this is ridiculous 45 mins already\u2026<\/p>\n
On no holy crap I\u2019ve just moved right up in the queue and now the battery low light is flashing\u2026. No no holy crap! Flat!!<\/p>\n
Finally get thru\u2026\u2026<\/p>\n
Security questions\u2026 well sure that should be simple enough\u2026.<\/p>\n
What kind of a security question is that.. Bloody hell! I\u2019ve failed the security check. I\u2019m completely blocked out of telephone and internet banking..<\/p>\n
Ask me anything else, surely I can pass a test about myself\u2026.<\/p>\n","protected":false},"excerpt":{"rendered":"
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